FAQs - Move 5000 Device


Here you will find the answers to some of the most common FAQs and troubleshooting tips for the Move 5000.


How do I print a bill from a Move 5000 device?

Answer

Bills should be printed from a POS terminal to a receipt printer.

How do I process a refund using a Move 5000?

Answer

Refunds are currently not supported on these types of devices

How do I process transactions that are pay at table?

Answer

To use the pay at table functionality you should:

  • Ensure you have a money belt session started

  • Enter your 4 digit PIN (setup in Staff & Security) to login to the device

If a money belt session has not been started the message "Cannot talk to Server" will be displayed

Return to the POS Terminal and select the function to Start Money Belt Session

How do I reboot / restart a Move 5000 device?

Answer

Press and hold the clear and decimal buttons together for 3 seconds, the device will restart

Do not remove the battery from the device as this can void the warranty

A device restart can take up to 2 minutes to complete, during this process the MID and TID will be displayed

How do I split a bill on the device when using a Move 5000?

Answer

When an account has been retrieved for payment the device will prompt with the following options:

  • Full - payment in full

  • Split - select the total value evenly

  • Other - enter a customer currency value to pay

Other Information

  • The Move 500 will not display a list of tables, the operator enters the table to retrieve the account

  • Tables that have been split and have a letter used for their split, for example Table 1, 1A, 1B and 1C are restricted to only paying the original table number "1" numeric-alpha tables (1A) are not supported through the Move 5000 device

    • For payment of tables that are split either:

      • Move the numeric-alpha split to a different table number

        OR

      • Process the transaction from a POS terminal sending the transactions to the device

 

How do I split a bill on the POS terminal when using a Move 5000?

Answer

Process split bills on the POS terminal using the existing functionality:

  • Split Total By

  • Split Account

  • Visual Split Bill

How do I process a transaction with a tip?

Answer

Tips should be added by the guest during the payment process the device will ask the guest if they wish to enter a tip, if configured the tip prompt will offer the guest 3 suggested values

Tips should only be entered by the guest, do no enter a tip value on the POS terminal when starting the payment

When attempting to process a payment the message "Card not Supported" is displayed, why?

Answer

Revert to CHIP & PIN transaction, ask the guest to insert their card rather than completing as a contactless payment or Check the card is a correct bank card, for example a loyalty card might have been used by mistake.

When processing a card payment from pay at table how do I cancel the transaction?

Answer

.

When processing a card payment from the POS terminal how do I cancel the transaction?

Answer

Press the cancel button on the device, this will additionally cancel the transaction on POS terminal

When using the Move 5000 I am shown the message "Cannot Talk to Server", why?

Answer

No money belt session has been started, return to the POS select the function to Start Money Belt Session

OR

There is no active account on the table that has been selected on the PED

OR

Another reason unspecified